Refund & Cancellation Policy

This policy applies to Setu QR Menu license keys bought on setutechnology.com — the monthly key (30 days of premium) and the yearly key (365 days of premium). Payments are processed by Cashfree Payments.

Everything else on this site — the calculators, generators and free apps — is free, so there is nothing to refund.

Every Setu QR Menu account starts with a full year of premium at no cost, with every feature that a paid key unlocks. You can use the product for as long as a year before paying anything, so you know exactly what you are buying.

For that reason, payments for license keys are non-refundable, except in the cases listed below.

We refund in these cases:

• An unredeemed yearly key, if you ask within 1 month of the payment.
• An unredeemed monthly key, if you ask within 7 days of the payment.
• A payment that went through but did not give you a key — for example, the money left your account but no key was shown or emailed, and we cannot issue one.
• A duplicate payment — if you were charged more than once for the same purchase, the extra payment is refunded in full.

A key counts as redeemed once it has been entered in Settings in the QR Menu app and its days have been added to an account. A redeemed key cannot be refunded, because the premium time it adds is already in use.

To check a key before asking, just write to us with it — we can see whether it has been redeemed.

There is no subscription to cancel. Each license key is a one-time payment for a fixed number of days, and nothing renews or is charged automatically. When your premium time ends, your menu stays live and you simply stop being able to edit it until you redeem another key.

If you have bought a key and changed your mind, you can ask for a refund under the rules above as long as the key has not been redeemed.

Email help@setutechnology.com or write to us through the contact page. Please include:

• The email address you used at checkout.
• The order ID or invoice number from your payment email.
• The license key, if you received one.
• A line on why you are asking.

We reply to refund requests within 2 business days. Once a refund is approved, it is returned to the original payment method within 7–10 business days. How quickly it then shows up depends on your bank or card issuer.

When a key is refunded, it is cancelled and can no longer be redeemed.

For anything about a payment, email help@setutechnology.com. See also our Terms of Use and Privacy Policy.